Chubb Homeowners Insurance Review: 2026 Pros, Cons, and Alternatives

Coverage Options

Masterpiece Policy: Standard Coverage

Chubb’s Masterpiece homeowners insurance is an enhanced HO-3 form with several premium coverages included:

Built-In Premium Features

• Extended replacement cost: Chubb pays whatever it costs to rebuild your home, even if the cost exceeds your dwelling coverage limit. Unlike Erie’s guaranteed replacement cost, Chubb’s version also includes upgrading to current building codes (ordinance and law coverage).
• Replacement cost for contents: Your belongings are replaced at new-item cost, not depreciated value. If your five-year-old laptop is destroyed, Chubb pays for a new equivalent, not what your old one was worth.
• Water backup coverage: Damage from sump pump failure or sewer backup is covered as standard. This is an add-on at most competitors.
• Identity theft protection: Included in the Masterpiece policy. Covers costs associated with restoring your identity.
• Ordinance and law coverage: If your home must be rebuilt to current building codes after a loss, Chubb covers the additional cost.
• Cash settlement option: If you suffer a total loss and choose not to rebuild, Chubb will pay you a cash settlement. Most carriers require you to rebuild to receive the full payout.

Proactive Protection Services

• HomeScan: Complimentary infrared home inspection that detects hidden leaks, missing insulation, and faulty electrical connections behind walls and ceilings. Available to policyholders.
• Wildfire Defense Services: Available in 19 wildfire-prone states at no extra cost. Chubb can send fire protection professionals to your property to assess risks, remove combustibles, and defend your home during a wildfire.
• Risk consulting: A dedicated Chubb risk consultant visits your home to verify replacement costs, assess coverage gaps, and provide security and fire prevention recommendations. This is the insurance equivalent of a concierge service.
• GreenWise upgrade: Eco-friendly rebuilding option that uses sustainable materials and energy-efficient systems when repairing or rebuilding after a covered loss.

Optional Add-Ons

• Flood insurance: Coverage limits up to $15 million for property damage, far exceeding the NFIP cap of $250,000. Available in most states.
• Earthquake insurance: Available as an endorsement.
• Equipment breakdown: Covers mechanical and electrical failure of major home appliances and systems.
• Valuable articles coverage: Scheduled coverage for jewelry, fine art, wine collections, and other high-value possessions.

What’s Not Covered

Standard exclusions apply: flood (available as a high-limit add-on), earthquake (add-on), normal wear and tear, pest damage, and intentional damage. The Masterpiece policy has fewer exclusions than standard HO-3 policies, but it is not an open-peril policy for contents (personal property is covered on a named-peril basis in most states).

Pricing and Cost

Chubb’s pricing varies dramatically based on home value, location, and coverage level:

At the $300,000 level, Chubb is actually cheaper than the national average, which may surprise people who think of it only as a luxury insurer. The Masterpiece policy includes coverages (extended replacement cost, water backup, identity theft) that would be add-ons elsewhere, so the apples-to-apples comparison is even more favorable at that tier. At higher home values ($500K+), Chubb’s pricing scales above average, reflecting the premium service and higher coverage limits.

State variation is extreme. Chubb quotes can be $780 per month in Texas and $74 per month in Maine for comparable coverage. This is true across the industry, but worth noting for Chubb specifically, since the company insures in all 50 states.

Discounts and Savings

Chubb’s discount menu is tailored to its high-value customer base:

Potential surcharges: Unlike most mass-market carriers, Chubb may apply surcharges for underinsured homes (below 80% of recommended coverage), vacancy (30+ days), ongoing renovation, rental use, prior policy cancellation for non-payment, or proximity to a body of water. These are worth understanding before you sign up.

Claims Experience

The Best in the Industry

This is where Chubb truly separates itself:

• J.D. Power 2025 Property Claims: #1 overall with a score of 773 out of 1,000. This is the highest ranking in the redesigned 2025 study.
• J.D. Power 2024 Home Insurance: #1 in the homeowners segment with a score of 688 out of 1,000.
• J.D. Power 2025 Home Insurance: #2 with a score of 677, behind only Amica (705).
• NAIC Complaint Index: 0.12. This is the lowest of any carrier in our review set. For context, Amica is 0.37, State Farm is 0.72, and the industry baseline is 1.0. Chubb generates barely one-eighth the complaints expected for a company of its size.
• The combination of #1 J.D. Power claims rankings and the lowest NAIC complaint rate in the industry is exceptional. No other carrier in our 15-insurer review set achieves both simultaneously.

How to File a Claim

Chubb offers 24/7 claims filing:

1. Call 1-800-CLAIMS-0 (1-800-252-4670), available 24 hours, 7 days a week
2. File online through the Personal Risk Services Client Portal
3. Contact your local Chubb agent
4. Upload documents via Chubb’s mobile-optimized claims tools

Chubb’s claims promise: A dedicated claim representative will contact you within 6 hours. You choose your own contractor or use one from Chubb’s trusted network. If a claim is covered and resolved, Chubb aims to issue payment within 48 hours. If another party is responsible for the damage, Chubb’s recovery department will pursue subrogation on your behalf to recover your deductible.

Customer Service and Digital Experience

Concierge-Level Service

Chubb’s service model is built around dedicated relationships. Once you are a policyholder, you have access to risk consultants, complimentary home appraisals, HomeScan inspections, and a personal claims representative when you file a claim. This is closer to a private banking experience than a typical insurance interaction.

Contact Options

• Claims: 1-800-CLAIMS-0 (1-800-252-4670), available 24/7
• Customer support: 1-800-225-4500 (all states except NY) or 1-800-951-6206 (NY)
• General inquiries: 855-898-8991
• Local Chubb agent: Find an agent at chubb.com

Digital Experience

This is Chubb’s weakest area:

• No online quoting. You must contact an agent.
• No standalone consumer mobile app for policy management.
• Online and mobile-optimized claims tools are available through the client portal.
• Document uploads and damage estimates can be submitted electronically.

For a company with $245 billion in assets and 40,000 employees, the digital gap is notable. Carriers like Nationwide (#1 J.D. Power digital), American Family (#3), and USAA all offer better digital experiences. Chubb has clearly prioritized the human relationship model over digital self-service, which works well for its high-net-worth clientele but is a real limitation for tech-forward customers.

Consumer Platform Reviews

There is a significant gap between expert ratings and consumer review platforms:

• ConsumerAffairs: 3.8/5 (106 reviews)
• Trusted Choice: 3.0/5
• Trustpilot: 1.2/5 (310 reviews)
• BBB: D- rating, 1.4/5 (12 reviews)

The BBB D- and Trustpilot 1.2 are striking given Chubb’s J.D. Power and NAIC performance. The most likely explanation is that these platforms capture complaints across all of Chubb’s product lines (travel insurance, commercial lines, international operations), not just U.S. homeowners insurance. The NAIC data, which isolates homeowners’ complaints specifically, tells a very different story (0.12, the lowest in the industry).

Financial Strength

Chubb’s financial position is the strongest of any insurer in our review set:

• AM Best: A++ (Superior), the highest possible rating. Stable outlook.
• S&P: AA (Very Strong).
• Fitch: AA. Stable outlook.
• Total assets: $245 billion.
• Gross premiums written: $62 billion (2024).
• Employees: 31,000+ globally.
• Operations: 54 countries and territories.
• NYSE: CB (S&P 500 component).
• World’s largest publicly traded P&C insurer.

What this means for you: Chubb can pay any claim. The A++ from AM Best puts it alongside Travelers and USAA at the very top of the financial strength scale. The $245 billion in assets and $62 billion in annual premiums provide a financial backstop that smaller carriers simply cannot match. For homeowners with high-value properties and significant assets to protect, Chubb’s financial strength is a material consideration.

Who Is Chubb Good For?

Best For

• High-value homeowners: If your home is worth $500,000 or more, Chubb’s Masterpiece policy, risk consulting, and concierge claims service are designed for you. The extended replacement cost, $100 million liability, and $15 million flood coverage are hard to find elsewhere.
• Anyone who prioritizes claims experience: Chubb has the #1 J.D. Power claims ranking and the lowest NAIC complaint rate in the industry. If how your insurer handles claims is your top concern, no one has better data.
• Homeowners with significant art, jewelry, or collectibles: The valuable articles coverage and risk consulting are tailored for protecting high-value possessions.
• Homeowners in wildfire-prone areas: Wildfire defense services in 19 states, plus HomeScan inspections and risk consulting, provide a proactive protection approach.
• Homeowners who want a personal relationship with their insurer: If you value having a dedicated risk consultant and claims representative over app-based convenience, Chubb delivers.

Not Ideal For

• Budget-conscious homeowners: While competitive at the $300K level, Chubb’s pricing scales above average for higher-value homes. If minimizing premiums is your priority, State Farm or American Family will likely be cheaper.
• Digital-first customers: No online quotes, no standalone app, and agent-dependent for policy management. If you want to do everything from your phone, look at Nationwide, USAA, or American Family.
• Homeowners who want maximum discounts: Chubb’s discount menu is smaller than mass-market carriers, and potential surcharges (underinsurance, vacancy, water proximity) can offset savings.
• Standard-value homeowners who want a no-frills policy: If your home is valued under $300K and you do not need risk consulting or concierge service, a more straightforward carrier like State Farm, Nationwide, or Farmers may be a better fit.

How to Get a Quote

Chubb does not offer online quoting. To get a homeowner’s insurance quote:

1. Find a Chubb agent at chubb.com (click “Find an Agent”)
2. Call 1-800-225-4500 (all states except NY) or 1-800-951-6206 (NY)

What to expect: Chubb’s quoting process is more involved than that of mass-market carriers. A risk consultant may visit your home to assess replacement costs and coverage needs before providing a quote. This is a feature, not a bug: the appraisal ensures your home is properly valued and fully insured from day one. But it means the process takes longer than a 60-second online quote.

How Chubb Compares

Chubb vs. Amica

These are the two highest-rated carriers in our review set, and the choice comes down to what you value. Chubb has the better financial strength (A++ vs. A+), lower complaint rate (0.12 vs. 0.37), and higher-limit coverage options ($100M liability, $15M flood). Amica has broader availability (49 states vs. 50 for Chubb, but Amica does not require agents. It has dividend policies that return a portion of your premium and a 17-year streak of J.D. Power #1 rankings. For high-value homes ($500K+), Chubb’s Masterpiece policy is the better product. For standard-value homes, Amica’s pricing and dividends may deliver more value.

Chubb vs. Erie

Both include extended/guaranteed replacement cost as standard, which immediately sets them apart from most carriers. Erie is available in only 12 states but offers guaranteed replacement cost (no cap), lost items coverage, and a strong agent network. Chubb is available nationwide, has significantly better claims data (NAIC 0.12 vs. below 1.0), and adds HomeScan, wildfire defense, and flood coverage up to $15 million. Chubb’s pricing is higher at the $500K+ level, but the Masterpiece policy includes more coverage by default. For high-value homeowners in Erie’s territory, getting quotes from both is worthwhile.

Final Verdict

Chubb earns a 4.5 out of 5 in our review, tied with Amica and USAA for the highest rating in our 15-insurer set. The Masterpiece policy is the most comprehensive homeowners insurance product available in the United States, and the claims data is unmatched: #1 in J.D. Power property claims, #1 in homeowners satisfaction, and an NAIC complaint rate that is the lowest in the industry. The financial strength (A++, the highest possible) means Chubb can pay any claim, and the proactive services (HomeScan, wildfire defense, risk consulting) demonstrate a commitment to preventing losses, not just paying for them.

The deductions come from pricing at the high end (Chubb is not cheap for homes valued above $500K), the absence of online quoting, limited digital tools, and the disconnect between expert ratings and consumer review platforms. The BBB D- is hard to ignore, even if the NAIC data tells a different story. And for standard-value homeowners who do not need risk consulting or $100 million in liability coverage, carriers like Amica, Erie, or State Farm deliver excellent coverage at a lower price.

But for high-value homeowners, or anyone who wants the absolute best claims experience and coverage depth regardless of price, Chubb is the carrier to beat. Get a quote, have the risk consultant visit your home, and compare it to what you currently have. You may find the coverage gap is larger than you expected.

Our Methodology

This review uses a weighted scoring system: coverage options (25%), pricing and value (20%), claims experience (20%), customer service (15%), discounts and savings (10%), and digital experience (10%).