- Amica's Reputation and Ownership Structure: Founded in 1907, Amica Mutual Insurance is a mutual company owned by policyholders, allowing it to offer dividend policies that return part of your premium.
- Industry-Leading Customer Satisfaction: Amica has ranked #1 in J.D. Power’s 2025 U.S. Home Insurance Study for 17 consecutive years, with exceptional claims satisfaction and low complaint indices.
- Competitive Pricing and Coverage Options: Amica’s average premiums are below the national average, and it offers two main policy tiers: Standard HO-3 and Platinum HO-5, with extensive add-on options.
- Strong Claims Experience and Digital Service: With outstanding claims satisfaction scores and multiple easy ways to file claims, Amica leads in claims handling, mainly through direct, phone, or online channels.
- Considerations and Limitations: Amica does not use local agents, has a negative outlook from AM Best, and is not available in Alaska or Hawaii, making it more suitable for most, but not all, homeowners.
Amica Homeowners Insurance Overview
Amica Mutual Insurance Company was founded in 1907 in Lincoln, Rhode Island, and has quietly built one of the best track records in homeowners insurance. It is a mutual company, meaning policyholders own it rather than shareholders. That structure matters because it allows Amica to do things like offer dividend policies that return a portion of your premium back to you each year.
The numbers are hard to argue with. Amica ranked #1 in J.D. Power’s 2025 U.S. Home Insurance Study with a score of 705/1,000, the highest of any insurer. It has held the top spot for customer satisfaction among national homeowners’ insurers for 17 consecutive years. In the 2025 Property Claims Satisfaction Study, Amica finished #2 with a 745/1,000. Its NAIC complaint index for homeowners insurance has not risen above 0.37 in the past three years, which is the lowest of any major carrier.
Pricing is competitive, too. Amica’s average homeowner’s premium is roughly $1,428 to $1,510 per year, hundreds of dollars below the national average. Insure.com ranks Amica the #1 home insurer for 2026, the third year in a row. The AM Best rating is A+ (Superior), though it has carried a negative outlook since February 2024 due to balance sheet pressure.
The main limitation is distribution. Amica does not use local agents. You work directly with Amica representatives by phone or online. That is not a problem for most people, but if you want a local agent you can sit down with, look elsewhere.
Amica Home Insurance Pros and Cons
Pros
- #1 in customer satisfaction: Amica ranked first in J.D. Power’s 2025 Home Insurance Study for the 17th consecutive year. No other insurer comes close to that streak.
- Exceptional claims experience: #2 in J.D. Power’s 2025 Property Claims Satisfaction Study (745/1,000), and the lowest NAIC complaint index (0.37) of any major carrier. When you file a claim with Amica, the odds of a smooth experience are the best in the industry.
- Dividend policies: In many states, you can choose a dividend policy that returns 5% to 20% of your annual premium back to you based on Amica’s financial performance. This is rare in homeowners’ insurance and is a direct benefit of the mutual company structure.
- Below-average pricing: Average premiums of $1,428 to $1,510/year are well below the national average. Insure.com ranks Amica as the cheapest national carrier.
- Platinum Choice (HO-5) option: An upgraded policy with open-peril personal property coverage, 130% dwelling replacement cost, built-in water backup, enhanced device coverage, and higher sub-limits. Few carriers offer an HO-5 option for personal lines.
- Available in 48 states + D.C.: Broader availability than most competitors. Only Alaska and Hawaii are excluded.
Cons
- Negative financial outlook: AM Best downgraded Amica’s outlook to negative in February 2024 due to balance sheet pressure. The rating is still A+ (Superior), but the negative outlook is worth watching.
- No local agents: Amica is direct-only. You work with Amica representatives by phone (800-242-6422) or online. No walk-in offices, no independent agents.
- Smaller company: Amica has a 0.71% homeowners market share (#20 nationally). It does not have the scale of State Farm, Allstate, or USAA, which could matter in a catastrophe scenario.
- Dividend policies not available everywhere: Dividend policies are not offered in California, Florida, Missouri, or North Carolina. If you are in one of those states, you miss out on Amica’s most unique feature.
- Not available in Alaska or Hawaii: If you live in either state, Amica is not an option.
Coverage Options
Two Policy Tiers
Amica offers two homeowners policy tiers, which is a cleaner approach than some competitors:
Feature | Standard Choice (HO-3) | Platinum Choice (HO-5) |
Personal Property Coverage | Named-peril (16 specific perils) | Open-peril (all risks unless excluded) |
Dwelling Replacement | Standard | Up to 130% of the dwelling limit |
Water Backup / Sump Overflow | Add-on | Included |
Smart Device Coverage | Standard | Extended (power surges, water damage, heat warping) |
Credit Card Fraud | Standard limits | Up to $5,000 |
Business Property at Home | Standard limits | $5,000 at home, $2,000 away |
Jewelry / Watches / Furs | Standard sub-limits | Higher sub-limits |
Liability / Medical Payments | Standard | Increased to $300K/$500K liability, $5K medical |
The Platinum Choice is the standout. Open-peril personal property coverage means your belongings are covered for any cause of damage unless it is specifically excluded, which is much broader protection than a named-peril HO-3. The 130% dwelling replacement cost means Amica will pay up to 30% above your dwelling limit if rebuilding costs more than expected.
Add-Ons and Endorsements
You can add these coverages individually to either policy tier:
- Dwelling replacement coverage: 30% above your policy limit if rebuilding costs exceed your dwelling coverage. Included in Platinum Choice; optional add-on for Standard.
- Personal property replacement: Full replacement cost for personal belongings (no depreciation). Included in Platinum Choice.
- Water backup/sump overflow: Covers damage from sewer backups and sump pump failures. Included in Platinum Choice.
- Scheduled personal property: Covers high-value items like jewelry, art, and collectibles at appraised value with no deductible.
- Identity theft protection: Covers expenses from identity fraud restoration.
- Special computer coverage: Extended coverage for electronics and smart devices beyond standard limits.
- Home business coverage: Equipment and liability protection for businesses run from your home.
- Earthquake coverage: Available as a policy endorsement in applicable states.
- Flood insurance: Available through the NFIP via Amica.
What’s Not Covered
Standard exclusions apply: flood (separate NFIP policy required), earthquake (endorsement available), normal wear and tear, pest damage, mold from neglect, and intentional damage. Even the Platinum Choice HO-5 has exclusions for flood and earthquake.
Pricing and Cost
Amica’s pricing is one of its strongest selling points. The average homeowner’s premium is $1,428 to $1,510 per year, depending on the source and dwelling coverage amount. That is well below the national average of $2,110 to $2,543. Insure.com ranks Amica as the cheapest national carrier, nearly $500 less than the next cheapest.
Rates vary significantly by state. In New Hampshire, the average is about $742/year. In Massachusetts, it is about $1,984/year. Your actual rate depends on location, home value, coverage limits, deductible, and which policy tier you choose.
Dividend Policies
The dividend option: In most states, Amica offers a choice between a standard policy and a dividend policy. Dividend policies cost slightly more up front, but at the end of each year, Amica returns a portion of your premium, typically 5% to 20%, based on the company’s financial performance. The dividend is not guaranteed, but Amica has a long track record of paying them. Over time, a dividend policy can end up costing less than the standard option.
Dividend policies are not available in California, Florida, Missouri, or North Carolina.
Discounts and Savings
Amica offers 10 homeowners’ insurance discounts:
Discount | Estimated Savings | Details |
Multi-policy bundling | Up to 30% | Bundle home with auto, life, or other Amica policies. This is the largest single discount.
|
Smart home / protective devices | Varies | Discounts for fire alarms, security systems, water leak detectors, and monitored devices |
Loyalty | Varies | Savings increase based on how long you have been an Amica customer |
Paperless billing | Small | Go paperless for a modest discount |
Autopay | Small | Set up automatic payments for an additional small discount |
Claims-free | Varies | No claims filed within a specified period |
New home | Varies | Recently purchased or newly constructed homes |
Hurricane mitigation | Varies | Available in applicable states for wind-resistant construction features |
Group/affinity | Varies | Discounts through qualifying organizations or employers |
Paid in full | Varies | Pay your annual premium in full for a discount |
Plus the dividend policy option, which can return an additional 5% to 20% annually. Between discounts and dividends, Amica offers some of the deepest overall savings available.
Claims Experience
The Best in the Industry
This is where Amica separates from the field. The claims data is outstanding across every measure:
- J.D. Power 2025 Property Claims Satisfaction: #2 overall with a score of 745/1,000. Only Chubb (773) scored higher. The industry average is 682.
- J.D. Power 2025 Home Insurance Study: #1 overall with 705/1,000. This is the 17th consecutive year Amica has ranked highest in customer satisfaction among national homeowners insurers.
- NAIC Complaint Index (homeowners): 0.37. That is the lowest of any major carrier. For context, the industry baseline is 1.0, Farmers is 1.70, Liberty Mutual is 2.86, and Lemonade is 3.85.
- Insure.com survey: 95.7% of Amica customers rated claims handling favorably. Only Erie (100%) scored higher.
- U.S. News claims handling score: 5 out of 5, the highest among the top 10 companies in their ranking.
Amica does not just win on claims. It dominates. If claims experience is your top priority, the data says Amica is the best choice available to the general public (USAA may be comparable, but is restricted to military families).
How to File a Claim
Amica offers multiple ways to file:
- Online at amica.com
- Through the Amica mobile app
- By calling 1-800-242-6422 (available 24/7)
Customer Service and Digital Experience
Direct Model
Amica does not use independent agents or local offices. All services are handled directly through Amica representatives by phone, email, or online. This is a simpler model than companies like State Farm or Farmers, but it means you cannot walk into a local office.
The trade-off seems to work. Amica’s customer satisfaction scores are the highest in the industry, suggesting that the direct model delivers a better experience for most customers than agent-based models. Representatives are available 24/7 by phone.
The App and Website
Amica’s digital tools are solid but not flashy. You can manage your policy, file claims, make payments, and access ID cards through the app and website. The experience is clean and functional, but Amica does not have the AI-driven claims speed of Lemonade or the app polish of USAA. It is good enough for most people.
Financial Strength
Amica’s financial position is strong but deserves nuance:
- AM Best: A+ (Superior). This is the second-highest rating available. But AM Best shifted the outlook to negative in February 2024 due to balance sheet pressure.
- Premiums: $2.90 billion net of reinsurance in 2024, up from $2.55 billion in 2023.
- Combined ratio: Amica’s 2024 combined ratio was the best in the past decade (excluding the COVID year of 2020). The company’s underwriting performance has improved significantly.
- Assets: Approximately $5.8 billion (most recent reported figure).
- Market position: #20 in homeowners insurance by market share (0.71%). Smaller than most competitors.
- Mutual structure: Policyholder-owned, no external shareholders. Profits go to reserves, dividends, and policyholders rather than Wall Street.
The negative outlook: AM Best cited declining balance sheet strength, driven by catastrophe losses and investment headwinds. Amica says it is implementing initiatives to correct performance, and the 2024 combined ratio improvement supports that. The A+ rating itself is not at risk right now, but the negative outlook means AM Best is watching closely. This is worth monitoring, but should not be a dealbreaker for most homeowners.
Who Is Amica Good For?
Best For
- Homeowners who want the best claims experience available to the general public. Amica’s J.D. Power and NAIC numbers are the best in the industry.
- Price-conscious buyers: Average premiums of $1,428 to $1,510 are the cheapest among national carriers.
- Long-term policyholders: The dividend policy can return 5% to 20% annually, and the loyalty discount grows over time. Amica rewards you for staying.
- Homeowners who want an HO-5 option: The Platinum Choice policy with open-peril personal property coverage and 130% dwelling replacement is a premium product at a competitive price.
- People who prefer dealing directly with the insurer: No agent middleman. You work with Amica representatives directly.
Not Ideal For
- Homeowners who want a local agent: Amica does not use agents. If you want someone local you can walk in and talk to, look at State Farm, Farmers, or Allstate.
- Homeowners in Alaska or Hawaii: Amica does not operate in those states.
- Buyers who want dividend policies in CA, FL, MO, or NC: Dividend policies are not available in these states.
- Homeowners concerned about company size: With 0.71% market share, Amica is much smaller than State Farm (18%+), Allstate, or Liberty Mutual. Some homeowners prefer the scale of a larger carrier.
- People who want cutting-edge digital tools: Amica’s app is functional but not best-in-class.
How to Get a Quote
Amica offers two ways to get a homeowners insurance quote:
- Online at amica.com
- By phone at 1-800-242-6422 (available 24/7)
There are no local agents. When you call, ask about both the standard and dividend policy options to compare costs. Be sure to ask which add-ons are available in your state.
How Amica Compares
Amica | USAA | Erie | |
Overall Rating | 4.5 / 5 | 4.5 / 5 | 4.5 / 5 |
Avg. Annual Premium | ~$1,428–$1,510 | ~$1,341 | ~$1,250–$1,650 |
AM Best Rating | A+ (Superior) | A++ (Superior) | A+ (Superior) |
J.D. Power Overall (2025) | #1 (705) | Not ranked | #3 (676) |
J.D. Power Claims (2025) | #2 (745) | Not ranked | Not ranked |
NAIC Complaint Index | 0.37 | Below average | Below average |
States Available | 48 + D.C. | All 50 + D.C. | 12 states + D.C. |
Best For | Best overall | Military families | Regional champion |
Amica vs. USAA
Both are mutual companies. Both are rated 4.5/5 in our reviews. USAA is slightly cheaper ($1,341 vs. $1,428-$1,510) and holds the higher A++ rating. But USAA is restricted to military members and their families. If you are eligible for USAA, it is worth comparing quotes side by side. If you are not eligible, Amica is the closest alternative in terms of claims experience and customer satisfaction.
Amica vs. Erie
Erie is the other insurer that consistently ranks near the top for customer satisfaction and claims handling. Erie may be slightly cheaper in its coverage area and has a very strong agent network. But Erie is only available in 12 states plus D.C. Amica is available in 48 states, making it accessible to far more homeowners. If you live in Erie’s territory, get quotes from both. Outside Erie’s territory, Amica is the clear choice.
Final Verdict
Amica earns a 4.5 out of 5 in our review, tying with USAA for the highest rating in our series. The numbers across every major metric are best-in-class: #1 in J.D. Power overall satisfaction for 17 years, #2 in claims satisfaction, the lowest NAIC complaint index of any major carrier, and average premiums well below the national average. The Platinum Choice HO-5 option and dividend policies are unique features you will not find at most competitors.
The only marks against Amica are the negative AM Best outlook (watch this, but do not panic), the lack of local agents, the smaller company size, and dividend policies not being available in four states. For the vast majority of homeowners in 48 states, Amica should be on your shortlist.
Get a quote at amica.com or call 800-242-6422. Ask about both the Standard and Platinum Choice options, and compare the dividend policy to the standard pricing. Then stack it against USAA (if eligible), Erie (if in their territory), and State Farm before making a decision.
Our Methodology
This review uses a weighted scoring system: coverage options (25%), pricing and value (20%), claims experience (20%), customer service (15%), discounts and savings (10%), and digital experience (10%).
Frequently Asked Questions
Answers to your questions about Amica home insurance.
Amica is the best-rated homeowners insurer available to the general public. It ranked #1 in J.D. Power’s 2025 Home Insurance Study for the 17th consecutive year, #2 in claims satisfaction (745/1,000), and has the lowest NAIC complaint index (0.37) of any major carrier. The only caveat is the negative financial outlook from AM Best (though the rating itself is still A+ Superior). For most homeowners, Amica is an excellent choice.
Average premiums range from $1,428 to $1,510 per year, well below the national average of $2,110 to $2,543. Rates vary by state: New Hampshire averages about $742/year, while Massachusetts averages about $1,984/year. Your actual rate depends on location, home value, coverage limits, deductible, and policy tier. Dividend policies cost slightly more up front but can return 5% to 20% of your premium annually.
Amica Mutual Insurance Company has been in business since 1907, over 115 years. It is a mutual company headquartered in Lincoln, Rhode Island, operating in 48 states plus D.C. AM Best rates it A+ (Superior). It has about $5.8 billion in assets and collected $2.9 billion in premiums in 2024. Amica is licensed and regulated in every state where it operates. It is a well-established, financially strong insurer.
Amica offers dividend homeowners’ policies in most states. These policies cost slightly more than the standard option, but at the end of each year, Amica returns a portion of your premium (typically 5% to 20%) based on the company’s financial performance. The dividend is not guaranteed, but Amica has a long history of paying them. Over time, a dividend policy can save you money compared to the standard option. Dividend policies are not available in California, Florida, Missouri, or North Carolina.
Standard Choice is an HO-3 policy that covers your home for all perils and your belongings for 16 named perils. Platinum Choice is an HO-5 policy that covers both your home and your belongings for all perils unless specifically excluded. Platinum Choice also includes 130% dwelling replacement cost, built-in water backup coverage, enhanced device protection, higher liability limits ($300K/$500K), and increased sub-limits for jewelry, credit card fraud, and business property. The Platinum Choice is a significantly better policy if it fits your budget.
No. Amica does not use independent agents or local offices. All policies are purchased and serviced directly through Amica representatives by phone (800-242-6422, available 24/7) or online at amica.com. This direct model is part of how Amica keeps costs low and service quality high.
Amica offers flood insurance through the NFIP (National Flood Insurance Program). Earthquake coverage is available as a policy endorsement in applicable states. Neither is included in the standard or Platinum Choice homeowners policy.
